Labs for Design & Business

I wonder if design consulting firms use different approaches (e.g., different research methods, different ways of data usage, different ways of idea generation, etc.).  If so, why and when different approaches are used? I believe this is an  important question that needs to be answered because, for now, there is no guidance that (non-design) managers use when they look for which design consulting firms they need to contact initially. (IDEO may not always available, isn’t it? )

Imagine that a hospital manager wants to make the experience of the patients better in his hospital. Then, the designers from a design consulting firm uses one type of market research (e.g., interview rather than survey), collect one type of data (e.g., “Parking lot is dirty” rather than “nurses are not friendly”), and suggest one type of solutions (e.g., “cleaning up the parking space” rather than “educating nurses”). This sequence of design activity shows that even before designers identify problems (data) and generate solutions (ideas), the initial moment of the design process (e.g., choice of research methods) determines the overall design process. Therefore, I believe, if the pattern of the design outcome of each design consulting firm, we might be able to tell which consulting firm fits which projects, which will be of great help to managers to find their right consultants!